Smart Cities For All Toolkit Paves The Way To Digital Accessibility In Cities

Mr. James Thurston and Dr. Victor Pineda in discussion with the city leaders about Smart Cities that includes person's with disabilities.
By, Dr. Victor Santiago Pineda


City leaders, IT managers, and entrepreneurs that embrace Smart City solutions care about ICT, not for its own sake, but instead for the ways these solutions can help governments, communities, and enterprises achieve better results.

That was the message I kept hearing during a series of roundtables I facilitated with my colleague James Thurston of G3ict. Whatever these specific objectives of a city may be, it was clear that they would fall short if they systematically fail to include large segments of a city’s populace.

There is now ample evidence to suggest that “Smart Cities” are leaving out a very large minority population found in every city in the world, namely persons with disabilities. According to research conducted by the World Bank and the World Health Organization, persons with disabilities (PWDs) represent 15% of the world’s population. A recent global survey conducted by World Enabled and G3ict shows that a majority of the 250 global smart city leaders surveyed believe that today’s Smart City initiatives are leaving out persons with disabilities. How can smart cities be smart if they potentially exclude out one in seven people?

To illustrate the magnitude of the problem, just 18% of the surveyed experts are even aware of Smart Cities that use ICT standards that ensure accessibility for users with disabilities. The failure, up to this point, to regularly incorporate accessible ICT into Smart Cities initiatives certainly presents hazards to effective city management. Forward-thinking urban planners in Quito however, are working to bridge the digital divide for persons with disabilities by efficiently allocating resources to reap the benefits of ICT accessibility. It was apparent that more could be done to generate awareness of the technical and economic advantages of ICT accessibility.

World Enabled and G3ict joined forces to develop and launch the “Smart Cities for All Toolkit.” The toolkit helps government, business, community, and technology leaders make the case to their peers and constituents for incorporation of ICT accessibility into their Smart City programs. Recognizing that different arguments will resonate differently with different target audiences, the Toolkit encourages its users to pick and choose the evidence and arguments that will be most effective in discussing ICT accessibility to key stakeholders. Broadly speaking, the Toolkit provides evidence and arguments regarding:

  • global trends in urbanization, the demographics of disability and aging, and the benefits of ICT technologies
  • the role of accessible ICT in creating untapped opportunities for business profitability and local economic growth
  • the importance of ICT accessibility in ensuring compliance with national and international legal norms, promoting human rights, and meeting the kinds of policy objectives that Smart Cities initiatives are designed to promote
  • the advantages of incorporating ICT accessibility in the development and implementation of technologies that reduce ICT costs and better serve the needs of all (including people without disabilities)

Depending on local needs or politics, city leaders advocating for accessible ICT can freely combine positive and negative arguments to best make their case. Municipal lawyers might, for example, be worried about easily avoidable legal liability created by inaccessible ICT. While accidents can happen, a municipal bus service’s financial losses resulting from a faulty wheelchair tie down could have been completely avoided if ICT would have allowed the strap to automatically report the defect or at least allow a passenger to painlessly notify the service of the defect with a fully accessible app. A city tourism official might, on the other hand, be best moved by the unlocked potential of ICT in helping make the city a destination for the large market of travelers with disabilities.

As cities explore the potential of networked sensors, big data, artificial intelligence, natural language, computer vision, cloud computing and augmented reality, they have an unprecedented opportunity to ensure their citizens have an equal opportunity of benefiting from their cities digital services.

The future of our cities is in our hands, on our phones, and in the cloud. Over the past 10 months, we have actively engaged with diverse stakeholders including persons with disabilities, IT professionals, city leaders in cities like New York, London, Barcelona, San Francisco and Quito. These cities have demonstrated a commitment to ICT accessibility and by doing so are paving the way towards a more equitable and inclusive urban future. We hope that the Smart Cities For All Toolkit contributes to redressing the digital divide for persons with disabilities and older persons in Smart Cities programs worldwide.



About G3ict

The Global Initiative for Inclusive Information and Communication Technologies – is an advocacy initiative launched in December 2006 by the United Nations Global Alliance for ICT and Development, in cooperation with the Secretariat for the Convention on the Rights of Persons with Disabilities at UN DESA. Its mission is to facilitate and support the implementation of the dispositions of the Convention on the Rights of Persons with Disabilities (CRPD) promoting digital accessibility and Assistive Technologies. More information can be found at 


About World Enabled

World Enabled is a global education, communications, and strategic consulting group. We support companies and governments with the full implementation of legal mandates that promote the rights of persons with disabilities. Our work and research initiatives focus on urban planning and inclusive urban development. With our international partners, we build inclusive societies where people with disabilities fully develop their talents and reach their full potential. More information can found at


Additional Smart Cities for All Resources

Our resources becomes available for download free of charge on May 3rd, 2017 at



, , , , , , , , , , , , , , , ,

Leave a Reply

Help Create A World Enabled

World Enabled started with a vision of empowering youth challenged by stigma, prejudice and abuse and give them a chance to realize their potential. Thanks to supporters like you, the girls, boys, women and men that benefit from our research and educational programs are making that vision a reality.